Venturz — Best Free Alternative to Zendesk

Upgrade your customer support game with Venturz - the top-rated free alternative to Zendesk. Simplify your workflow and elevate your customer satisfaction.

FeaturesVenturzZendesk
OverviewIt is a all in one software to launch, grow and scale a startup. We offer a wide range of tools including CRM, Website Builder, Campaign Management, Affiliate Management, Payments, Capital /Fundraising, and more. Zendesk is a customer service software that helps businesses manage and track customer inquiries and support tickets.
Website BuilderOne of the easiest-to-use and feature-rich page builders for quickly launching a full blown website or custom landing pages Zendesk does not have a website/CMS builder
Custom Domain Connect your domain instantly for a complete white label experience NA
Custom Theming/Branding Customize your website with a variety of templates and design options for a unique look and feel. NA
SSO Single Sign-On (SSO) functionality to make it easier for users to access the platform. NA
Drag & Drop Our drag & drop functionality offers flexibility in arranging page elements for a seamless user experience. NA
Rich text editor Our text editor provides multiple formatting options for creating engaging content. NA
CSS styling Take control of your website's style with advanced CSS styling options. NA
Custom codeManage sharing settings and permissions for secure collaboration NA
Sharing controls Manage sharing settings and permissions for secure collaboration. NA
Form builder Our form builder offers advanced customization options for gathering data and feedback. NA
Favoriting We offer favoriting options. NA
Page history Keep track of changes and revisions with our page history feature. NA
SEO Optimize your website for search engines with our built-in SEO tools. NA
Auth options Our platform provides various authentication options for easy and secure access. NA
Heading links Customize heading links for a better user experience. NA
Table of contents Easily organize and customize table of contents for longer pages. NA
Full screen mode We offer a full screen mode. NA
Mobile responsive Our platform offers customizable mobile responsiveness for a seamless user experience on all devices. NA
Auto redirection Control redirection options for a better user experience. NA
User, Role, and Access Management Manage users, roles, and access permissions for a secure online presence. NA
Dashboards and Reports Get advanced insights with our dashboard and reporting options. NA
Community/Forum Provides a robust built-in community/forum functionality along with the integrations to 3rd party platforms. Lacks the ability to create custom categories or sub-forums
Custom domain Custom domains available with a paid subscription. Only available on higher-priced plans
Custom branding Customizable community forum functionality with more options than the competitor's platform. Cannot fully remove Zendesk branding on lower-priced plans
SSO Single Sign-On (SSO) functionality to make it easier for users to access the platform. Cannot use SSO with social login providers like Facebook or Google on lower-priced plans
Reactions / Likes Built-in feature for reactions or likes, allowing users to easily show their appreciation for posts or comments. NA
Threaded comments Support for threaded comments, making it easier to follow conversations and discussions within the community/forum. Lacks the ability to reply directly to a specific comment within a thread
Rich text editor Our platform provides a user-friendly and customizable text editor that allows you to create engaging and visually appealing content for your community/forum. Cannot add custom formatting options or plugins
Tags/Groups Customizable tags or groups to help organize and categorize posts and discussions. Cannot create custom groups for users or tickets
Post visibility Greater control over post visibility to ensure that content is visible to the right audience. Limited ability to control post visibility based on user roles or groups
Social networks connection Built-in social network integration to make it easier for users to share content on their own social media accounts. Cannot monitor or respond to social media messages within the Zendesk platform
SEO Advanced SEO features, including custom metadata, to help boost your website's visibility and search engine rankings. Cannot fully customize metadata for individual pages
Open Graph/Social media Built-in Open Graph and social media sharing features to help promote your community/forum on social media. Cannot fully control how links appear on social media platforms
Online events Built-in features for online events, polls, and live streaming to engage with your community/forum members. NA
Polls Customizable user profiles to help users showcase their interests, expertise, and personalities. NA
Live stream With our built-in live streaming feature, you can host virtual events, webinars, and Q&A sessions to connect with your community in real-time. NA
Recordings You can easily record and save your live streams, webinars, and other events to share with your community later on. NA
User profile Our customizable user profile feature allows your community members to showcase their interests, expertise, and personalities. This helps to foster a sense of community and connection within your platform. Cannot add custom fields or sections to user profiles
Team collaboration Comprehensive collaboration features, including real-time editing and document collaboration. Cannot create custom workflows or automations for team collaboration
Member directory Built-in member directory and messaging features to help members connect and collaborate with each other. NA
Member messaging Our built-in member messaging feature allows your community members to easily connect and communicate with each other. This helps to foster collaboration and community building within your platform. Cannot create custom workflows or automations for team collaboration
Customer support Dedicated customer support to help you troubleshoot any issues and ensure that your community/forum runs smoothly. Cannot fully customize customer support workflows or automations
CRM Our CRM offers a cost-effective and flexible pricing model, without compromising on features or functionality. Does not offer robust features for managing customer relationships beyond support tickets and inquiries.
Contact Management Our CRM provides extensive customization options for managing your contacts, allowing you to tailor your contact management to your specific needs. Does not allow for the creation of custom fields or the ability to import data from other sources.
Granular segmentation Our CRM offers smart list functionality, allowing you to segment your contacts in granular detail and target them with specific marketing campaigns. Lacks segmentation based on past behavior, demographic data, or product usage.
Geo location data Our CRM provides advanced mapping options, allowing you to easily visualize and analyze geographic data. Does not allow for the automatic detection of a customer's location or the ability to filter customer data based on location.
Custom properties Our CRM allows you to set default values for custom properties, making it easier to manage your data and streamline your workflow. Does not allow for the creation of custom fields or the ability to import data from other sources.
Detailed activity report We offer comprehensive activity reports that provide you with valuable insights into your customer interactions and sales performance. Lacks custom reports or the ability to filter data by specific criteria.
Real time updating Our CRM offers real-time syncing with other tools, allowing you to seamlessly integrate your workflows across different platforms. NA
Messaging Our messaging features include SMS and WhatsApp support, allowing you to reach your customers on their preferred communication channels. Lacks support for multiple messaging channels or provide advanced features like chatbots.
Lead Scoring Our CRM offers advanced AI-based lead scoring, allowing you to prioritize your leads and focus on the ones with the greatest potential.  
Sales pipeline management Our sales pipeline management integrates with VoIP services, providing transcription and other advanced features. Lacks the tools for tracking deals through different stages of the sales cycle or forecasting revenue.
Call Tracking Our CRM integrates with VoIP services and provides transcription functionality, allowing you to track your calls and gain valuable insights into your sales process. Does not provide advanced call analytics or the ability to automatically log call data in customer profiles.
Company Insights Our CRM provides comprehensive data on companies, allowing you to gain insights into their operations, revenue, and other key metrics. Does not provide data on a company's financial performance or market share.
Landing Page builder Our landing page builder offers a wide range of customization options to create pages that align with your brand. Lacks advanced features like A/B testing or drag-and-drop page builders.
Ad Management Our CRM provides ad creation options and extensive customization options, allowing you to create and manage your ad campaigns with ease. Lacks robust features for creating, tracking, and optimizing ad campaigns across multiple platforms.
Form Builder Our CRM provides payment processing options for your forms, allowing you to seamlessly collect payments from your customers. No advanced form-building features like conditional logic or integration with third-party form builders.
Live Chat Venturz offers chatbot functionality and proactive messaging in our live chat feature, providing a seamless customer experience. Lacks advanced chatbot features or integration with other communication channels.
CRM Help Desk Using our CRM help desk, you can manage customer inquiries and issues with ease, with a dedicated customer portal for easy access. Does not offer as much functionality for managing customer relationships beyond support tickets and inquiries
Prospect Tracking With Venturz's prospect tracking, you have extensive integration options to keep track of leads from various sources. Lacks advanced features like lead scoring or the ability to track prospects through different stages of the sales cycle.
Sales Automation Our sales automation workflows help you automate your sales processes, saving you time and effort. Lacks advanced automation features like workflow management or integration with marketing automation platforms.
Ticketing Using our ticketing system, you can provide multi-channel support and customize the platform to suit your needs. Does not offer as much functionality for managing customer relationships beyond support tickets and inquiries
Team Email/Inbox Venturz offers a vast collection of attractive email templates to help you create visually appealing emails that catch the recipient's attention. Does not offer advanced filtering options that some other platforms, such as Help Scout, provide.
Shared inbox Our shared inbox functionality comes with robust user permission controls and team chat functionality that enables teams to collaborate more efficiently. Users have reported difficulty with setting up and managing shared inboxes
Number of team members Venturz allows unlimited users on all plans, so you can have as many team members as you want. The cost of adding additional team members to Zendesk can be significantly higher
Custom email domain We provide customizable email domains with many custom options to help you create a professional image for your brand. Can be difficult to set up and may require additional configuration.
Private inboxes  NA
Message sorting/filtering Venturz offers advanced message filtering options with smart filters that help you organize your email more efficiently. It is challenging to sort and filter messages, when dealing with large volumes of customer inquiries.
Labelling Our labeling feature comes with multiple color options and sub-labels to help you categorize your emails. Labeling options can be restrictive and lack customization options.
A/B Testing Venturz offers advanced A/B testing options, allowing you to test multiple variations of your emails and choose the winner that resonates with your audience. A/B testing features require additional configuration and integration with other software platforms.
Personalization Our personalization feature comes with dynamic content options to help you personalize your emails based on recipient data. NA
Workflow Automation Venturz provides advanced automation features, including branching, allowing you to automate your email workflows and save time. Workflow automation options can be complex to set up and lack flexibility in terms of triggering events.
Analytics and Reporting Our analytics and reporting feature provides advanced reporting options, helping you track and analyze your email performance and make data-driven decisions. It is challenging to access and analyze data for custom reports or analyze data across multiple channels.
Templates Venturz offers an extensive library of customizable templates, with the option to share templates across your team. NA
Segmentation Our segmentation feature provides advanced options to segment your email lists based on custom rules and criteria. Lacks additional segmentation criteria to better target specific customer groups.
Integration Venturz offers integrations with multiple third-party platforms, and all plans come with API access to ensure seamless integrations. Options are limited in terms of the number and range of integrations available.
Drag-and-drop email builder Our drag-and-drop email builder comes with an intuitive interface and advanced customization options, with no CSS coding required. NA
Mobile optimization Venturz offers advanced mobile optimization options, including device-specific customization, to ensure your emails look great on all devices. The mobile app is not as feature-rich as the desktop version
Helpdesk + Live chat Our Helpdesk and Live chat offers custom chat triggers to improve customer engagement. NA
CMS Our CMS has a high website page limit and includes dynamic content for a more personalized experience. NA
Chat widget With our Chat widget, you can fully customize and target it to specific audiences for maximum impact. NA
Set availability Venturz makes scheduling availability easy with our automatic availability updates and flexible scheduling options. NA
Chatbot/AI Our Chatbot/AI integration is highly customizable and can be tailored to your business needs. The AI options require significant configuration to work well with their specific use cases.
Ticketing Venturz Ticketing provides recurring ticket options and customizable workflows for efficient task management. NA
Read receipts At Venturz, we understand the importance of being able to track when your emails have been read. That's why we offer read receipts as a standard feature in our email communication tools. NA
Chat History Logging Our Chat History Logging features comprehensive search and chat log filtering for easy reference. NA
Reporting and analytics Get detailed insights with our Reporting and analytics features that include funnel visualization options. Can be challenging to use without advanced technical skills.
Canned responses Create personalized responses with ease using our customizable Canned responses, which can be shared across your team. NA
Ticketing and task management Venturz Ticketing and task management is highly customizable and can be tailored to fit your unique business needs. NA
Visitor tracking Track visitors in real-time with our Visitor tracking features that give you a better understanding of customer behavior. Does not provide as much data to understand more about customer behavior and preferences.
Multi-channel support Venturz offers multi-channel support with channel-specific settings for a seamless customer experience. Multi-channel support options can be limited in terms of the number and range of channels supported.
Campaigns Venturz takes campaign management to the next level with advanced options for segmentation, targeting, and automation. With our platform, you can easily create targeted campaigns, automate your marketing efforts, and optimize your strategies for greater success. Zendesk does not have a "Campaigns" module
One time We offer the option to create one-time campaigns as well as recurring campaigns. NA
Drip automation Venturz offers a high level of customization and branching for drip automation campaigns. NA
Multi media content We offer a wide range of content management options for multimedia content. NA
Custom segments Venturz allows users to create custom segments with advanced customization options. NA
Entry/Exit paths Venturz provides advanced path tracking features to track the entry and exit paths of leads. NA
Customizable Templates Venturz offers a large library of customizable templates with versioning options. NA
Email Tracking & Engagement Notifications We provide comprehensive email tracking options with engagement notifications for unsubscribes. NA
A/B Testing Venturz offers extensive test options with customizable test duration. NA
2 Way Messaging Venturz provides advanced two-way messaging options with automatic message forwarding. NA
API Venturz offers robust API key management for seamless integration with third-party tools. NA
Auto-Responders We offer automatic responder triggers with extensive customization options. NA
CAN SPAM Compliance Venturz offers comprehensive compliance reporting and settings for CAN-SPAM regulations. NA
Activity Dashboard Fully customizable dashboard with custom widgets for real-time data analysis. NA
Customizable CTAs Venturz offers CTA grouping and advanced customization options for maximum flexibility. NA
Message Personalization Offers extensive personalization options with dynamic content. NA
ROI Tracking Venturz provides advanced tracking options for comprehensive ROI tracking. NA
Provides limited tracking options Custom report scheduling and real-time data for customized analytics. NA
Scheduled Messaging Venturz offers extensive scheduling options with recurring schedules for maximum efficiency. NA
Spam Blocker Advanced spam quarantine and blocking options to ensure optimal deliverability. NA
Template Management Venturz provides extensive template categorization options for efficient management. NA
Analytics Venturz Analytics provides robust flexibility in custom reporting and dashboard creation, with extensive support for mobile app reporting. Limited customization options for analytics reports and dashboards
Sessions - Digital Analytics Our Sessions - Digital Analytics feature allows for comprehensive tracking and analysis of user sessions. Does not provide granular session details, such as time spent on individual pages or the sequence of actions taken by users within a session.
Standard Event Tracking Numerous event tracking options, and our Engagement feature provides extensive tracking of user engagement No ability to track user behavior beyond basic clicks and pageviews
Engagement Advanced tracking and analysis of conversions, and our Retention feature offers in-depth analysis of user retention. Lacks engagement tracking features such as click maps and heatmaps
Entry and Exit Tracking Comprehensive funnel analysis capabilities, and our Mobile Reporting feature offers extensive reporting options for mobile devices. Venturz Analytics also offers complete customization options for creating reports and dashboards. Does not provide detailed entry and exit tracking
Conversions Advanced options for site search reporting, and our Load Time Monitoring feature includes a dedicated report for website performance monitoring. Custom conversion tracking is not available
Retention Our platform provides robust retention analysis capabilities to help you keep users engaged with your website. Does not offer cohort analysis
Return Venturz offers advanced tools to track and analyze return visitors to your website. Does not provide specific metrics for return visitors, such as the percentage of users who return to a website or app after their first visit.
Funnels Our platform provides in-depth funnel analysis capabilities to help you optimize your website's user flow. Funnel visualization is limited to predefined steps
Mobile Reporting Venturz provides extensive mobile reporting features to help you understand your mobile users. Lacks advanced features such as in-app behavior tracking.
Custom Reports and Dashboards We offer a wide range of customization options for reports and dashboards, so you can get the insights you need to make informed decisions. Custom reporting and dashboarding capabilities are limited, with fewer customization options compared to other analytics tools
Site Search Reporting Site search reporting is a breeze with Venturz, and you can monitor website performance with our dedicated load time monitoring tools. NA
Load Time Monitoring Venturz provides dedicated reports for website performance monitoring, so you can ensure your website is fast and reliable. NA
Campaign Tracking Our platform offers extensive options for tracking campaign performance, so you can optimize your advertising campaigns for maximum ROI. Custom campaign tracking is not available
E-Commerce Tracking With Venturz, you can easily track e-commerce data and gain insights into how users interact with your online store. E-commerce tracking is limited to basic metrics, such as revenue and transactions, and lacks advanced features such as product-level tracking.
API / Integrations You can easily integrate Venturz with a wide range of third-party tools using our robust API integrations. Our platform also offers powerful QA testing tools to help you ensure your website is running smoothly. Limited compared to other analytics tools, with fewer options for third-party integrations.
QA Testing Our platform provides dedicated tools for website QA testing, so you can ensure your website is functioning properly. NA
User, Role, and Access Management With our user, role, and access management features, you have full control over who can access your website and what they can do. Has fewer options for customization and granular access controls.
Demographics We provide detailed demographic data to help you understand your audience and tailor your website to their needs. Demographic tracking is limited to basic metrics, such as age and gender, and lacks more advanced features such as income level or education.
User Segmentation Our platform offers advanced features for user segmentation, so you can target specific user groups with customized experiences. Lacks options for creating custom segments based on user behavior and attributes.
Geolocation Our geolocation analysis capabilities help you track user behavior by location and optimize your website accordingly. Choose Venturz for a comprehensive and powerful analytics platform. Limited to basic metrics, such as country and city, and lacks more advanced features such as postal code or latitude/longitude.
Affiliate Venturz offers a comprehensive affiliate management solution with advanced features such as auto-tracking of referrals and affiliate performance, auto-generated affiliate referral links and coupons, and auto-tier commissions. We also provide robust fraud protection features to safeguard your business. Zendesk does not offer affiliate features
Automatic tracking of referrals and affiliate performance Venturz offers robust and flexible automatic tracking of referrals and affiliate performance, giving you a wide range of options to choose from. NA
Auto-generated affiliate referral links and coupons Easy-to-use system that automatically generates affiliate referral links and coupons, making it simple for you to track and incentivize your affiliates. NA
Auto-tier commissions & MLM features Advanced auto-tier commissions and MLM features that make it easy to set up and manage complex commission structures. NA
Fraud protection
Top-of-the-line fraud protection features to keep your affiliate program secure and minimize the risk of fraudulent activity. NA
In-app chat & bulk emails Offers in-app chat and bulk email options, making it easy for you to communicate with your affiliates and keep them engaged. NA
S2S Events Tracking Venturz provides advanced S2S events tracking capabilities, allowing you to track conversions and other important metrics with ease. NA
SubID/Advertiser Variables Offers a wide range of SubID/advertiser variable options, giving you the flexibility you need to track and analyze your affiliate program performance. NA
Tracking Audit Log Venturz provides detailed tracking audit logs, giving you a clear picture of what's happening in your affiliate program at all times. NA
Pixel and Postback Management Advanced pixel and postback management capabilities, making it easy for you to track and optimize your affiliate program performance. NA
Payment Methods Management Venturz offers robust payment method management options, making it easy for you to pay your affiliates and manage your program finances. NA
Affiliate Access Management Advanced affiliate access management features, giving you full control over who has access to your program and what they can do. NA
Affiliates Newsletters Venturz offers an easy-to-use system for creating and sending affiliate newsletters, keeping your affiliates informed and engaged. NA
Custom Cookie Time Provides advanced custom cookie time options, allowing you to set custom cookie durations for specific affiliates and campaigns. NA
Custom Commission Events Venturz offers a wide range of custom commission event options, giving you the flexibility you need to set up and manage complex commission structures. NA
Manual Commission Adjustments Provides advanced manual commission adjustment options, giving you full control over your commission payouts and allowing you to make adjustments as needed. NA
Location Targeting Venturz offers advanced location targeting features, allowing you to target specific geographic regions with your affiliate program and optimize your performance. NA
Fundraising/Capital Our platform offers extensive fundraising integrations, providing you with the flexibility to manage your fundraising campaigns with ease. Zendesk does not have a specific fundraising module
Investor CRM With Venturz, you can fully customize your investor CRM to suit your business needs, with a wide range of options available for fields and data points. NA
Investor Database Our investor database offers advanced search and filtering capabilities, giving you the ability to segment and target investors effectively. NA
Investor Updates Using our platform, you can schedule automatic updates for your investors, ensuring they are always up-to-date on your progress. NA
Pitch Deck Hosting Venturz offers extensive customization options for branding and design in our pitch deck hosting feature, allowing you to create a professional and engaging presentation. NA
Data Room Our data room feature provides extensive customization options for branding and design, ensuring a seamless and professional experience for your investors. NA
Startup Docs Venturz offers extensive document storage and sharing capabilities, allowing you to manage and share your startup documents with ease. NA
Order Book Management System This feature allows you to manage and track all of your orders in one place, providing you with greater visibility and control over your fundraising efforts. NA
Cash Settlement We understand the importance of managing your cash settlements effectively. That's why we are pleased to offer a cash settlement feature on our platform, allowing you to manage your transactions with ease. NA
Security Issuance Our platform now offers security issuance capabilities, providing you with a streamlined process for issuing and managing your securities. NA
Payments/Finance At Venturz, we provide seamless payment gateway integrations with all major providers to ensure that our customers never miss out on a sale. Unlike our competitors, our credit card processing is smooth and reliable, ensuring that your transactions are processed without any issues. We also offer a mobile payment solution for our customers who are always on-the-go. It does not have a dedicated payments or finance module. relies on 3rd party apps and integrations
Credit Card Processing At Venturz, we take data privacy very seriously, and that's why we offer top-notch encryption for all our transactions to ensure that your sensitive information is always secure. Limited payment gateway options compared to other payment solutions
Mobile Payments Venturz offers a seamless mobile payment solution, allowing customers to conveniently make payments through their mobile devices. NA
Encryption At Venturz, we understand the importance of data security and encryption. That's why we prioritize the protection of our customers' data through robust encryption measures. Encrypts payment data, but does not offer advanced encryption options such as tokenization
Digital Wallet Integration We understand that digital wallets are becoming increasingly popular, which is why we offer seamless integration with all major digital wallets to provide our customers with the flexibility they need to make payments. NA
E-commerce Integration Our e-commerce integrations are second to none, allowing our customers to seamlessly connect their online stores to our platform and enjoy hassle-free transactions. Not suitable for businesses with more complex e-commerce needs.
POS Integration Our POS integration is not only available but also fully functional, providing our customers with an easy way to manage transactions both online and in-store. NA
Multi-Currency We understand that the world is a global village, which is why we provide support for multiple currencies, allowing our customers to make and receive payments from all over the world. Not suitable for businesses that require advanced multi-currency features, such as real-time currency conversion.
Online payment portal At Venturz, we provide our customers with a comprehensive online payment portal that allows them to manage their transactions with ease. Payment portal is limited in terms of customization options
Accounting integration We offer seamless integration with all major accounting software, ensuring that our customers can manage their finances with ease. Not be suitable for businesses that require more advanced accounting features or integration with specific accounting software.
Invoicing Tool Our robust invoicing tool is designed to make it easy for our customers to generate and send invoices to their clients, ensuring that they get paid on time. NA
Subscription Management At Venturz, we understand that managing subscriptions can be a hassle, which is why we offer our customers robust customization options to manage their subscriptions with ease. Limited options available
Dispute handling We provide our customers with a dedicated helpdesk to handle any disputes that may arise, ensuring that their transactions are always smooth and hassle-free. lacks advanced dispute handling capabilities

The Bottom Line

Venturz is more affordable.

Let's face it: marketing automation can be expensive. But with Venturz, you get all the bells and whistles at a fraction of the cost of Zendesk. Sure, Zendesk has a reputation for being a powerful platform, but why pay more than you need to? With Venturz, you get everything you need to create effective marketing campaigns

Venturz is more user-friendly.

We get it: not everyone is a tech whiz. That's why we've made Venturz as user-friendly as possible. Our intuitive interface makes creating campaigns, analyzing data, creating website pages, and managing your contacts easy. Zendesk on the other hand, can be overwhelming for newcomers.

Venturz offers more customization.

Marketing is all about standing out from the crowd. That's why we've made sure that Venturz is highly customizable. You can tailor everything to your brand's unique style from email templates to landing pages. However, Zendeskhas more rigid templates that can make it difficult to create a truly distinctive campaign.

Venturz has better customer support.

When you're running a marketing campaign, you can't afford to waste time waiting for customer support. That's why we take pride in offering top-notch customer service that's available whenever you need it. Whether you prefer to chat online or talk on the phone, our support team is ready and waiting to help you get the most out of Venturz.

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