Experience seamless customer support with Venturz - the ultimate free alternative to Helpscout, designed to simplify your business communication.
| Features | Venturz | Helpscout |
| Overview | It is a all in one software to launch, grow and scale a startup. We offer a wide range of tools including CRM, Website Builder, Campaign Management, Affiliate Management, Payments, Capital /Fundraising, and more. | HelpScout is a cloud-based customer service platform that offers email-based support for businesses. |
| Website Builder | One of the easiest-to-use and feature-rich page builders for quickly launching a full blown website or custom landing pages | No built-in website/CMS builder functionality |
| Custom Domain | Connect your domain instantly for a complete white label experience | NA |
| Custom Theming/Branding | Customize your website with a variety of templates and design options for a unique look and feel. | NA |
| SSO | Our platform provides various authentication options for easy and secure access. | NA |
| Drag & Drop | Our drag & drop functionality offers flexibility in arranging page elements for a seamless user experience. | NA |
| Rich text editor | Our text editor provides multiple formatting options for creating engaging content. | NA |
| CSS styling | Take control of your website's style with advanced CSS styling options. | NA |
| Custom code | Manage sharing settings and permissions for secure collaboration. | NA |
| Sharing controls | Manage sharing settings and permissions for secure collaboration. | NA |
| Form builder | Our form builder offers advanced customization options for gathering data and feedback. | NA |
| Favoriting | We offer favoriting options. | NA |
| Page history | Keep track of changes and revisions with our page history feature. | NA |
| SEO | Optimize your website for search engines with our built-in SEO tools. | NA |
| Auth options | Our platform provides various authentication options for easy and secure access. | NA |
| Heading links | Customize heading links for a better user experience. | NA |
| Table of contents | Easily organize and customize table of contents for longer pages. | NA |
| Full screen mode | We offer a full screen mode. | NA |
| Mobile responsive | Our platform offers customizable mobile responsiveness for a seamless user experience on all devices. | NA |
| Auto redirection | Control redirection options for a better user experience. | NA |
| User, Role, and Access Management | Manage users, roles, and access permissions for a secure online presence. | NA |
| Dashboards and Reports | Get advanced insights with our dashboard and reporting options. | NA |
| Community/Forum | Provides a robust built-in community/forum functionality along with the integrations to 3rd party platforms. | No built-in community/forum feature for customer engagement |
| Custom domain | Custom domains available with a paid subscription. | NA |
| Custom branding | Customizable community forum functionality with more options than the competitor's platform. | NA |
| SSO | Single Sign-On (SSO) functionality to make it easier for users to access the platform. | NA |
| Reactions / Likes | Built-in feature for reactions or likes, allowing users to easily show their appreciation for posts or comments. | NA |
| Threaded comments | Support for threaded comments, making it easier to follow conversations and discussions within the community/forum. | NA |
| Rich text editor | Our platform provides a user-friendly and customizable text editor that allows you to create engaging and visually appealing content for your community/forum. | NA |
| Tags/Groups | Customizable tags or groups to help organize and categorize posts and discussions. | NA |
| Post visibility | Greater control over post visibility to ensure that content is visible to the right audience. | NA |
| Social networks connection | Built-in social network integration to make it easier for users to share content on their own social media accounts. | NA |
| SEO | Advanced SEO features, including custom metadata, to help boost your website's visibility and search engine rankings. | NA |
| Open Graph/Social media | Built-in Open Graph and social media sharing features to help promote your community/forum on social media. | NA |
| Online events | Built-in features for online events, polls, and live streaming to engage with your community/forum members. | NA |
| Polls | Customizable user profiles to help users showcase their interests, expertise, and personalities. | NA |
| Live stream | With our built-in live streaming feature, you can host virtual events, webinars, and Q&A sessions to connect with your community in real-time. | NA |
| Recordings | You can easily record and save your live streams, webinars, and other events to share with your community later on. | NA |
| User profile | Our customizable user profile feature allows your community members to showcase their interests, expertise, and personalities. This helps to foster a sense of community and connection within your platform. | NA |
| Team collaboration | Comprehensive collaboration features, including real-time editing and document collaboration. | NA |
| Member directory | Built-in member directory and messaging features to help members connect and collaborate with each other. | NA |
| Member messaging | Our built-in member messaging feature allows your community members to easily connect and communicate with each other. This helps to foster collaboration and community building within your platform. | Na |
| Customer support | Dedicated customer support to help you troubleshoot any issues and ensure that your community/forum runs smoothly. | Na |
| CRM | Our CRM offers a cost-effective and flexible pricing model, without compromising on features or functionality. | Limited customization options compared to other CRM software |
| Contact Management | Our CRM provides extensive customization options for managing your contacts, allowing you to tailor your contact management to your specific needs. | No option to upload bulk contacts at once, which can be time-consuming |
| Granular segmentation | Our CRM offers smart list functionality, allowing you to segment your contacts in granular detail and target them with specific marketing campaigns. | oesn't offer as many segmentation options as other CRM software |
| Geo location data | Our CRM provides advanced mapping options, allowing you to easily visualize and analyze geographic data. | does not have a built-in feature to track customer location |
| Custom properties | Our CRM allows you to set default values for custom properties, making it easier to manage your data and streamline your workflow. | Limited ability to create custom fields and properties for contacts compared to other CRM software |
| Detailed activity report | We offer comprehensive activity reports that provide you with valuable insights into your customer interactions and sales performance. | does not offer as many detailed reporting options as other CRM software |
| Real time updation | Our CRM offers real-time syncing with other tools, allowing you to seamlessly integrate your workflows across different platforms. | updates and syncing can take some time to process |
| Messaging | Our messaging features include SMS and WhatsApp support, allowing you to reach your customers on their preferred communication channels. | lacking features such as video chat and screen sharing |
| Lead Scoring | Our CRM offers advanced AI-based lead scoring, allowing you to prioritize your leads and focus on the ones with the greatest potential. | does not have built-in lead scoring capabilities |
| Sales pipeline management | Our sales pipeline management integrates with VoIP services, providing transcription and other advanced features. | sales pipeline management features are not as robust as other CRM software |
| Call Tracking | Our CRM integrates with VoIP services and provides transcription functionality, allowing you to track your calls and gain valuable insights into your sales process. | No built-in call tracking capabilities |
| Company Insights | Our CRM provides comprehensive data on companies, allowing you to gain insights into their operations, revenue, and other key metrics. | does not offer as many company insights, such as information about company size or industry |
| Landing Page builder | Our landing page builder offers a wide range of customization options to create pages that align with your brand. | No built-in landing page builder |
| Ad Management | Our CRM provides ad creation options and extensive customization options, allowing you to create and manage your ad campaigns with ease. | No built-in ad management capabilities |
| Form Builder | Our CRM provides payment processing options for your forms, allowing you to seamlessly collect payments from your customers. | Lacks features such as conditional logic and custom branding options. |
| Live Chat | Venturz offers chatbot functionality and proactive messaging in our live chat feature, providing a seamless customer experience. | Lacks features such as chatbots and integrations with social media platforms. |
| CRM Help Desk | Using our CRM help desk, you can manage customer inquiries and issues with ease, with a dedicated customer portal for easy access. | Lacks features such as self-service knowledge bases and AI-powered chatbots. |
| Prospect Tracking | With Venturz's prospect tracking, you have extensive integration options to keep track of leads from various sources. | No features such as automated lead nurturing and lead scoring. |
| Sales Automation | Our sales automation workflows help you automate your sales processes, saving you time and effort. | No automated email marketing campaigns and lead prioritization. |
| Ticketing | Using our ticketing system, you can provide multi-channel support and customize the platform to suit your needs. | Lacks automated ticket routing and SLA management. |
| Team Email/Inbox | Using our ticketing system, you can provide multi-channel support and customize the platform to suit your needs. | Does not offer real-time collaboration features, such as the ability for team members to simultaneously view and respond to emails in real-time. |
| Shared inbox | Our shared inbox functionality comes with robust user permission controls and team chat functionality that enables teams to collaborate more efficiently. | it doesn't allow team members to leave internal notes on a specific email or task. |
| Number of team members | Venturz allows unlimited users on all plans, so you can have as many team members as you want. | Limited number of team members supported on the Basic plan (maximum of 3). |
| Custom email domain | We provide customizable email domains with many custom options to help you create a professional image for your brand. | Does not offer the ability to customize email domains for each mailbox. |
| Private inboxes | With our private inbox feature, you can restrict access to your email account, ensuring your privacy. | No option to create separate inboxes for each team member on the Basic plan. |
| Message sorting/filtering | Venturz offers advanced message filtering options with smart filters that help you organize your email more efficiently. | Limited options for message filtering and sorting. |
| Labelling | Our labeling feature comes with multiple color options and sub-labels to help you categorize your emails. | Limited label options and customization available. |
| A/B Testing | Venturz offers advanced A/B testing options, allowing you to test multiple variations of your emails and choose the winner that resonates with your audience. | NA |
| Personalization | Our personalization feature comes with dynamic content options to help you personalize your emails based on recipient data. | Limited options for personalization, such as personalized email signatures or customizable templates. |
| Workflow Automation | Venturz provides advanced automation features, including branching, allowing you to automate your email workflows and save time. | Limited automation features available on the Basic plan. |
| Analytics and Reporting | Our analytics and reporting feature provides advanced reporting options, helping you track and analyze your email performance and make data-driven decisions. | inability to track response times or customer satisfaction ratings. |
| Templates | Venturz offers an extensive library of customizable templates, with the option to share templates across your team. | Limited customization options for email templates. |
| Segmentation | Our segmentation feature provides advanced options to segment your email lists based on custom rules and criteria. | Limited segmentation options for customer communication. |
| Integration | Venturz offers integrations with multiple third-party platforms, and all plans come with API access to ensure seamless integrations. | Limited integrations available on the Basic plan. |
| Drag-and-drop email builder | Our drag-and-drop email builder comes with an intuitive interface and advanced customization options, with no CSS coding required. | Does not offer drag-and-drop email builder functionality. |
| Mobile optimization | Venturz offers advanced mobile optimization options, including device-specific customization, to ensure your emails look great on all devices. | Limited mobile optimization available for the Help Scout interface. |
| Helpdesk + Live chat | Our Helpdesk and Live chat offers custom chat triggers to improve customer engagement. | Does not offer live chat functionality on the Basic plan. |
| CMS | Our CMS has a high website page limit and includes dynamic content for a more personalized experience. | No CMS capabilities available. |
| Chat widget | With our Chat widget, you can fully customize and target it to specific audiences for maximum impact. | Does not offer a chat widget on the Basic plan. |
| Set availability | Venturz makes scheduling availability easy with our automatic availability updates and flexible scheduling options. | Limited availability settings for team members. |
| Chatbot/AI | Our Chatbot/AI integration is highly customizable and can be tailored to your business needs. | No chatbot or AI functionality available on the Basic plan. |
| Ticketing | Venturz Ticketing provides recurring ticket options and customizable workflows for efficient task management. | Limited customization options for ticketing. |
| Read receipts | At Venturz, we understand the importance of being able to track when your emails have been read. That's why we offer read receipts as a standard feature in our email communication tools. | NA |
| Chat History Logging | Our Chat History Logging features comprehensive search and chat log filtering for easy reference. | Limited chat history logging options. |
| Reporting and analytics | Get detailed insights with our Reporting and analytics features that include funnel visualization options. | inability to track chat response times or customer satisfaction ratings. |
| Canned responses | Create personalized responses with ease using our customizable Canned responses, which can be shared across your team. | Limited customization options for canned responses. |
| Ticketing and task management | Venturz Ticketing and task management is highly customizable and can be tailored to fit your unique business needs. | Limited task management capabilities on the Basic plan. |
| Visitor tracking | Track visitors in real-time with our Visitor tracking features that give you a better understanding of customer behavior. | No visitor tracking functionality available on the Basic plan. |
| Multi-channel support | Venturz offers multi-channel support with channel-specific settings for a seamless customer experience. | Limited support for communication channels beyond email. |
| Campaigns | Venturz takes campaign management to the next level with advanced options for segmentation, targeting, and automation. With our platform, you can easily create targeted campaigns, automate your marketing efforts, and optimize your strategies for greater success. | Does not have a specific "Campaigns" feature |
| One time | We offer the option to create one-time campaigns as well as recurring campaigns. | NA |
| Drip automation | Venturz offers a high level of customization and branching for drip automation campaigns. | NA |
| Multi media content | We offer a wide range of content management options for multimedia content. | NA |
| Custom segments | Venturz allows users to create custom segments with advanced customization options. | NA |
| Entry/Exit paths | Venturz provides advanced path tracking features to track the entry and exit paths of leads. | NA |
| Customizable Templates | Venturz offers a large library of customizable templates with versioning options. | NA |
| Email Tracking & Engagement Notifications | We provide comprehensive email tracking options with engagement notifications for unsubscribes. | NA |
| A/B Testing | Venturz offers extensive test options with customizable test duration. | NA |
| 2 Way Messaging | Venturz provides advanced two-way messaging options with automatic message forwarding. | NA |
| API | Venturz offers robust API key management for seamless integration with third-party tools. | NA |
| Auto-Responders | We offer automatic responder triggers with extensive customization options. | NA |
| CAN SPAM Compliance | Venturz offers comprehensive compliance reporting and settings for CAN-SPAM regulations. | NA |
| Activity Dashboard | Fully customizable dashboard with custom widgets for real-time data analysis. | Na |
| Customizable CTAs | Venturz offers CTA grouping and advanced customization options for maximum flexibility. | Na |
| Message Personalization | Offers extensive personalization options with dynamic content. | NA |
| ROI Tracking | Venturz provides advanced tracking options for comprehensive ROI tracking. | NA |
| Provides limited tracking options | Advanced real-time reporting options with custom reports | NA |
| Scheduled Messaging | Venturz offers extensive scheduling options with recurring schedules for maximum efficiency. | NA |
| Spam Blocker | Lacks advanced spam filtering options, such as the ability to monitor and adjust campaigns based on engagement and deliverability. | NA |
| Template Management | Venturz provides extensive template categorization options for efficient management. | NA |
| Analytics | Venturz Analytics provides robust flexibility in custom reporting and dashboard creation, with extensive support for mobile app reporting. | The Analytics feature is not as robust as some other software options, such as Google Analytics, which offers more in-depth analysis and reporting capabilities. |
| Sessions - Digital Analytics | Our Sessions - Digital Analytics feature allows for comprehensive tracking and analysis of user sessions. | NA |
| Standard Event Tracking | Numerous event tracking options, and our Engagement feature provides extensive tracking of user engagement | NA |
| Engagement | Advanced tracking and analysis of conversions, and our Retention feature offers in-depth analysis of user retention. | NA |
| Entry and Exit Tracking | Comprehensive funnel analysis capabilities, and our Mobile Reporting feature offers extensive reporting options for mobile devices. Venturz Analytics also offers complete customization options for creating reports and dashboards. | No provide entry and exit NA |
| Conversions | Advanced options for site search reporting, and our Load Time Monitoring feature includes a dedicated report for website performance monitoring. | NA |
| Retention | Our platform provides robust retention analysis capabilities to help you keep users engaged with your website. | NA |
| Return | Venturz offers advanced tools to track and analyze return visitors to your website. | NA |
| Funnels | Our platform provides in-depth funnel analysis capabilities to help you optimize your website's user flow. | Funnel tracking and analysis capabilities are not as advanced as some other software options |
| Mobile Reporting | Venturz provides extensive mobile reporting features to help you understand your mobile users. | mobile reporting capabilities are not as advanced as some other software options |
| Custom Reports and Dashboards | We offer a wide range of customization options for reports and dashboards, so you can get the insights you need to make informed decisions. | Not advanced as some other software options, which provide more powerful data visualization and reporting tools. |
| Site Search Reporting | Site search reporting is a breeze with Venturz, and you can monitor website performance with our dedicated load time monitoring tools. | Lacks detailed analysis of user search behavior and optimization tools. |
| Load Time Monitoring | Venturz provides dedicated reports for website performance monitoring, so you can ensure your website is fast and reliable. | NA |
| Campaign Tracking | Our platform offers extensive options for tracking campaign performance, so you can optimize your advertising campaigns for maximum ROI. | Lacks in-depth analysis of user behavior and engagement in relation to specific campaigns. |
| E-Commerce Tracking | With Venturz, you can easily track e-commerce data and gain insights into how users interact with your online store. | NA |
| API / Integrations | You can easily integrate Venturz with a wide range of third-party tools using our robust API integrations. Our platform also offers powerful QA testing tools to help you ensure your website is running smoothly. | NA |
| QA Testing | Our platform provides dedicated tools for website QA testing, so you can ensure your website is functioning properly. | NA |
| User, Role, and Access Management | With our user, role, and access management features, you have full control over who can access your website and what they can do. | Lacks powerful identity and access management tools. |
| Demographics | We provide detailed demographic data to help you understand your audience and tailor your website to their needs. | NA |
| User Segmentation | Our platform offers advanced features for user segmentation, so you can target specific user groups with customized experiences. | Lacks powerful user segmentation and targeting tools. |
| Geolocation | Our geolocation analysis capabilities help you track user behavior by location and optimize your website accordingly. Choose Venturz for a comprehensive and powerful analytics platform. | NA |
| Affiliate | Venturz offers a comprehensive affiliate management solution with advanced features such as auto-tracking of referrals and affiliate performance, auto-generated affiliate referral links and coupons, and auto-tier commissions. We also provide robust fraud protection features to safeguard your business. | Does not have an "affiliate" feature. |
| Automatic tracking of referrals and affiliate performance | Venturz offers robust and flexible automatic tracking of referrals and affiliate performance, giving you a wide range of options to choose from. | NA |
| Auto-generated affiliate referral links and coupons | Easy-to-use system that automatically generates affiliate referral links and coupons, making it simple for you to track and incentivize your affiliates. | NA |
| Auto-tier commissions & MLM features | Advanced auto-tier commissions and MLM features that make it easy to set up and manage complex commission structures. | NA |
| Fraud protection | Top-of-the-line fraud protection features to keep your affiliate program secure and minimize the risk of fraudulent activity. | NA |
| In-app chat & bulk emails | Offers in-app chat and bulk email options, making it easy for you to communicate with your affiliates and keep them engaged. | NA |
| S2S Events Tracking | Venturz provides advanced S2S events tracking capabilities, allowing you to track conversions and other important metrics with ease. | NA |
| SubID/Advertiser Variables | Offers a wide range of SubID/advertiser variable options, giving you the flexibility you need to track and analyze your affiliate program performance. | NA |
| Tracking Audit Log | Venturz provides detailed tracking audit logs, giving you a clear picture of what's happening in your affiliate program at all times. | NA |
| Pixel and Postback Management | Advanced pixel and postback management capabilities, making it easy for you to track and optimize your affiliate program performance. | NA |
| Payment Methods Management | Venturz offers robust payment method management options, making it easy for you to pay your affiliates and manage your program finances. | NA |
| Affiliate Access Management | Advanced affiliate access management features, giving you full control over who has access to your program and what they can do. | NA |
| Affiliates Newsletters | Venturz offers an easy-to-use system for creating and sending affiliate newsletters, keeping your affiliates informed and engaged. | NA |
| Custom Cookie Time | Provides advanced custom cookie time options, allowing you to set custom cookie durations for specific affiliates and campaigns. | NA |
| Custom Commission Events | Venturz offers a wide range of custom commission event options, giving you the flexibility you need to set up and manage complex commission structures. | NA |
| Manual Commission Adjustments | Provides advanced manual commission adjustment options, giving you full control over your commission payouts and allowing you to make adjustments as needed. | NA |
| Location Targeting | Venturz offers advanced location targeting features, allowing you to target specific geographic regions with your affiliate program and optimize your performance. | NA |
| Fundraising/Capital | Our platform offers extensive fundraising integrations, providing you with the flexibility to manage your fundraising campaigns with ease. | Help Scout does not have a dedicated "Fundraising" feature. |
| Investor CRM | With Venturz, you can fully customize your investor CRM to suit your business needs, with a wide range of options available for fields and data points. | NA |
| Investor Database | Our investor database offers advanced search and filtering capabilities, giving you the ability to segment and target investors effectively. | NA |
| Investor Updates | Using our platform, you can schedule automatic updates for your investors, ensuring they are always up-to-date on your progress. | NA |
| Pitch Deck Hosting | Venturz offers extensive customization options for branding and design in our pitch deck hosting feature, allowing you to create a professional and engaging presentation. | NA |
| Data Room | Our data room feature provides extensive customization options for branding and design, ensuring a seamless and professional experience for your investors. | NA |
| Startup Docs | Venturz offers extensive document storage and sharing capabilities, allowing you to manage and share your startup documents with ease. | NA |
| Order Book Management System | This feature allows you to manage and track all of your orders in one place, providing you with greater visibility and control over your fundraising efforts. | NA |
| Cash Settlement | We understand the importance of managing your cash settlements effectively. That's why we are pleased to offer a cash settlement feature on our platform, allowing you to manage your transactions with ease. | NA |
| Security Issuance | Our platform now offers security issuance capabilities, providing you with a streamlined process for issuing and managing your securities. | NA |
| Payments/Finance | At Venturz, we provide seamless payment gateway integrations with all major providers to ensure that our customers never miss out on a sale. Unlike our competitors, our credit card processing is smooth and reliable, ensuring that your transactions are processed without any issues. We also offer a mobile payment solution for our customers who are always on-the-go. | No built-in invoicing tool for creating and sending invoices to customers. |
| Credit Card Processing | At Venturz, we take data privacy very seriously, and that's why we offer top-notch encryption for all our transactions to ensure that your sensitive information is always secure. | Customers have to integrate with third-party services such as Stripe, Braintree, or PayPal. |
| Mobile Payments | Venturz offers a seamless mobile payment solution, allowing customers to conveniently make payments through their mobile devices. | NA |
| Encryption | At Venturz, we understand the importance of data security and encryption. That's why we prioritize the protection of our customers' data through robust encryption measures. | NA |
| Digital Wallet Integration | We understand that digital wallets are becoming increasingly popular, which is why we offer seamless integration with all major digital wallets to provide our customers with the flexibility they need to make payments. | NA |
| E-commerce Integration | Our e-commerce integrations are second to none, allowing our customers to seamlessly connect their online stores to our platform and enjoy hassle-free transactions. | Has limited e-commerce integration options, only integrating with Shopify and WooCommerce |
| POS Integration | Our POS integration is not only available but also fully functional, providing our customers with an easy way to manage transactions both online and in-store. | NA |
| Multi-Currency | We understand that the world is a global village, which is why we provide support for multiple currencies, allowing our customers to make and receive payments from all over the world. | NA |
| Online payment portal | At Venturz, we provide our customers with a comprehensive online payment portal that allows them to manage their transactions with ease. | Only integrates with Xero and Quickbooks Online |
| Accounting integration | We offer seamless integration with all major accounting software, ensuring that our customers can manage their finances with ease. | NA |
| Invoicing Tool | Our robust invoicing tool is designed to make it easy for our customers to generate and send invoices to their clients, ensuring that they get paid on time. | NA |
| Subscription Management | At Venturz, we understand that managing subscriptions can be a hassle, which is why we offer our customers robust customization options to manage their subscriptions with ease. | NA |
| Dispute handling | We provide our customers with a dedicated helpdesk to handle any disputes that may arise, ensuring that their transactions are always smooth and hassle-free. | NA |
The Bottom Line
Let's face it: marketing automation can be expensive. But with Venturz, you get all the bells and whistles at a fraction of the cost of Helpscout . Sure, We provide our customers with a dedicated helpdesk to handle any disputes that may arise, ensuring that their transactions are always smooth and h
We get it: not everyone is a tech whiz. That's why we've made Venturz as user-friendly as possible. Our intuitive interface makes creating campaigns, analyzing data, creating website pages, and managing your contacts easy. Helpscout, on the other hand, can be overwhelming for newcomers.
Marketing is all about standing out from the crowd. That's why we've made sure that Venturz is highly customizable. You can tailor everything to your brand's unique style from email templates to landing pages. However, Helpscout has more rigid templates that can make it difficult to create a truly distinctive campaign.
When you're running a marketing campaign, you can't afford to waste time waiting for customer support. That's why we take pride in offering top-notch customer service that's available whenever you need it. Whether you prefer to chat online or talk on the phone, our support team is ready and waiting to help you get the most out of Venturz.
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