Experience seamless customer support with Venturz - the ultimate free alternative to Freshdesk, designed to elevate your business interactions.
Features | Venturz | Freshdesk |
Overview | It is a all in one software to launch, grow and scale a startup. We offer a wide range of tools including CRM, Website Builder, Campaign Management, Affiliate Management, Payments, Capital /Fundraising, and more. | Freshdesk is a cloud-based customer support software that helps businesses manage customer inquiries, support tickets, and feedback. |
Website Builder | One of the easiest-to-use and feature-rich page builders for quickly launching a full blown website or custom landing pages | Freshdesk does not have a website/CMS builder |
Custom Domain | Connect your domain instantly for a complete white label experience | NA |
Custom Theming/Branding | Customize your website with a variety of templates and design options for a unique look and feel. | NA |
SSO | Single Sign-On (SSO) functionality to make it easier for users to access the platform. | NA |
Drag & Drop | Our drag & drop functionality offers flexibility in arranging page elements for a seamless user experience. | NA |
Rich text editor | Our text editor provides multiple formatting options for creating engaging content. | NA |
CSS styling | Take control of your website's style with advanced CSS styling options. | NA |
Custom code | Manage sharing settings and permissions for secure collaboration | NA |
Sharing controls | Manage sharing settings and permissions for secure collaboration. | NA |
Form builder | Our form builder offers advanced customization options for gathering data and feedback. | NA |
Favoriting | We offer favoriting options. | NA |
Page history | Keep track of changes and revisions with our page history feature. | NA |
SEO | Optimize your website for search engines with our built-in SEO tools. | NA |
Auth options | Our platform provides various authentication options for easy and secure access. | NA |
Heading links | Customize heading links for a better user experience. | NA |
Table of contents | Easily organize and customize table of contents for longer pages. | NA |
Full screen mode | We offer a full screen mode. | NA |
Mobile responsive | Our platform offers customizable mobile responsiveness for a seamless user experience on all devices. | NA |
Auto redirection | Control redirection options for a better user experience. | NA |
User, Role, and Access Management | Manage users, roles, and access permissions for a secure online presence. | NA |
Dashboards and Reports | Get advanced insights with our dashboard and reporting options. | NA |
Community/Forum | Provides a robust built-in community/forum functionality along with the integrations to 3rd party platforms. | Does not allow users to create a knowledge base that is entirely community-driven |
Custom domain | Custom domains available with a paid subscription. | Does not provide a free custom domain with its plans |
Custom branding | Customizable community forum functionality with more options than the competitor's platform. | Customization options are limited |
SSO | Single Sign-On (SSO) functionality to make it easier for users to access the platform. | SSO feature is only available in the higher-priced plans |
Reactions / Likes | Built-in feature for reactions or likes, allowing users to easily show their appreciation for posts or comments. | Does not offer a native reactions/likes feature |
Threaded comments | Support for threaded comments, making it easier to follow conversations and discussions within the community/forum. | Threading options for community discussions are limited |
Rich text editor | Our platform provides a user-friendly and customizable text editor that allows you to create engaging and visually appealing content for your community/forum. | Rich text editor has limited formatting options |
Tags/Groups | Customizable tags or groups to help organize and categorize posts and discussions. | Tag/group options are limited |
Post visibility | Greater control over post visibility to ensure that content is visible to the right audience. | Does not offer advanced post visibility options |
Social networks connection | Built-in social network integration to make it easier for users to share content on their own social media accounts. | Can limit a company's ability to engage with customers on various platforms. |
SEO | Advanced SEO features, including custom metadata, to help boost your website's visibility and search engine rankings. | Does not offer advanced SEO features |
Open Graph/Social media | Built-in Open Graph and social media sharing features to help promote your community/forum on social media. | social media sharing options are limited, which can make it challenging for users to share community posts on various platforms. |
Online events | Built-in features for online events, polls, and live streaming to engage with your community/forum members. | NA |
Polls | Customizable user profiles to help users showcase their interests, expertise, and personalities. | NA |
Live stream | With our built-in live streaming feature, you can host virtual events, webinars, and Q&A sessions to connect with your community in real-time. | NA |
Recordings | You can easily record and save your live streams, webinars, and other events to share with your community later on. | NA |
User profile | Our customizable user profile feature allows your community members to showcase their interests, expertise, and personalities. This helps to foster a sense of community and connection within your platform. | Users are not be able to add custom fields to the user profile, such as job title or location |
Team collaboration | Comprehensive collaboration features, including real-time editing and document collaboration. | Community feature does not provide options for assigning tasks or setting due dates |
Member directory | Built-in member directory and messaging features to help members connect and collaborate with each other. | Does not offer a native member directory feature |
Member messaging | Our built-in member messaging feature allows your community members to easily connect and communicate with each other. This helps to foster collaboration and community building within your platform. | No native member messaging feature |
Customer support | Dedicated customer support to help you troubleshoot any issues and ensure that your community/forum runs smoothly. | Support is only available during business hours and does not offer 24/7 support |
CRM | Our CRM offers a cost-effective and flexible pricing model, without compromising on features or functionality. | No built-in sales automation features |
Contact Management | Our CRM provides extensive customization options for managing your contacts, allowing you to tailor your contact management to your specific needs. | No option to add custom fields to contact records |
Granular segmentation | Our CRM offers smart list functionality, allowing you to segment your contacts in granular detail and target them with specific marketing campaigns. | Lacks segmentation based on past behavior, demographic data, or product usage. |
Geo location data | Our CRM provides advanced mapping options, allowing you to easily visualize and analyze geographic data. | Cannot filter or sort contacts based on location |
Custom properties | Our CRM allows you to set default values for custom properties, making it easier to manage your data and streamline your workflow. | Cannot create dependent fields for custom properties |
Detailed activity report | We offer comprehensive activity reports that provide you with valuable insights into your customer interactions and sales performance. | Cannot view report data in real-time |
Real time updating | Our CRM offers real-time syncing with other tools, allowing you to seamlessly integrate your workflows across different platforms. | No real-time notifications for new or updated records |
Messaging | Our messaging features include SMS and WhatsApp support, allowing you to reach your customers on their preferred communication channels. | No built-in messaging features |
Lead Scoring | Our CRM offers advanced AI-based lead scoring, allowing you to prioritize your leads and focus on the ones with the greatest potential. | No built-in lead scoring features |
Sales pipeline management | Our sales pipeline management integrates with VoIP services, providing transcription and other advanced features. | Cannot create multiple pipelines for different sales processes |
Call Tracking | Our CRM integrates with VoIP services and provides transcription functionality, allowing you to track your calls and gain valuable insights into your sales process. | No built-in call tracking features |
Company Insights | Our CRM provides comprehensive data on companies, allowing you to gain insights into their operations, revenue, and other key metrics. | No option to add custom data sources for company insights |
Landing Page builder | Our landing page builder offers a wide range of customization options to create pages that align with your brand. | Cannot create custom landing page templates |
Ad Management | Our CRM provides ad creation options and extensive customization options, allowing you to create and manage your ad campaigns with ease. | No built-in ad management features |
Form Builder | Our CRM provides payment processing options for your forms, allowing you to seamlessly collect payments from your customers. | No option to create dependent fields for form responses |
Live Chat | Venturz offers chatbot functionality and proactive messaging in our live chat feature, providing a seamless customer experience. | Cannot create custom automated responses for live chat |
CRM Help Desk | Using our CRM help desk, you can manage customer inquiries and issues with ease, with a dedicated customer portal for easy access. | No option to create custom help desk workflows |
Prospect Tracking | With Venturz's prospect tracking, you have extensive integration options to keep track of leads from various sources. | No built-in prospect tracking features |
Sales Automation | Our sales automation workflows help you automate your sales processes, saving you time and effort. | No built-in sales automation features |
Ticketing | Using our ticketing system, you can provide multi-channel support and customize the platform to suit your needs. | No option to add custom ticket statuses or workflows. |
Team Email/Inbox | Venturz offers a vast collection of attractive email templates to help you create visually appealing emails that catch the recipient's attention. | Lacks native integration with Gmail or other email clients |
Shared inbox | Our shared inbox functionality comes with robust user permission controls and team chat functionality that enables teams to collaborate more efficiently. | NA |
Number of team members | Venturz allows unlimited users on all plans, so you can have as many team members as you want. | Charges per agent, which can make it expensive for larger teams |
Custom email domain | We provide customizable email domains with many custom options to help you create a professional image for your brand. | Only allows you to use one custom email domain |
Private inboxes |   | NA |
Message sorting/filtering | Venturz offers advanced message filtering options with smart filters that help you organize your email more efficiently. | Message filtering options are limited |
Labelling | Our labeling feature comes with multiple color options and sub-labels to help you categorize your emails. | Labeling system is not as customizable |
A/B Testing | Venturz offers advanced A/B testing options, allowing you to test multiple variations of your emails and choose the winner that resonates with your audience. | NA |
Personalization | Our personalization feature comes with dynamic content options to help you personalize your emails based on recipient data. | Personalization features are relatively basic |
Workflow Automation | Venturz provides advanced automation features, including branching, allowing you to automate your email workflows and save time. | Automation features are somewhat limited |
Analytics and Reporting | Our analytics and reporting feature provides advanced reporting options, helping you track and analyze your email performance and make data-driven decisions. | Analytics and reporting capabilities are not as advanced |
Templates | Venturz offers an extensive library of customizable templates, with the option to share templates across your team. | Template library is not as extensive |
Segmentation | Our segmentation feature provides advanced options to segment your email lists based on custom rules and criteria. | Can't create custom segments based on customer location or purchase history. |
Integration |   | Doesn't offer as many integrations as some other platforms |
Drag-and-drop email builder | Our drag-and-drop email builder comes with an intuitive interface and advanced customization options, with no CSS coding required. | You'll need to use HTML code or import an existing template. |
Mobile optimization | Venturz offers advanced mobile optimization options, including device-specific customization, to ensure your emails look great on all devices. | Mobile app crashes frequently or that it's difficult to navigate. |
Helpdesk + Live chat | Our Helpdesk and Live chat offers custom chat triggers to improve customer engagement. | Can't add advanced features like chatbots or file sharing. |
CMS | Our CMS has a high website page limit and includes dynamic content for a more personalized experience. | You'll need to use a third-party tool or service to create and manage knowledge base articles or support pages |
Chat widget | With our Chat widget, you can fully customize and target it to specific audiences for maximum impact. | Can't add advanced features like video or audio chat. |
Set availability | Venturz makes scheduling availability easy with our automatic availability updates and flexible scheduling options. | Can't set up custom schedules for each agent or create different availability settings for different channels. |
Chatbot/AI | Our Chatbot/AI integration is highly customizable and can be tailored to your business needs. | You're not able to build complex conversational AI or integrate with third-party chatbot platforms. |
Ticketing | Venturz Ticketing provides recurring ticket options and customizable workflows for efficient task management. | Can be slow or buggy, especially when dealing with high volumes of tickets. |
Read receipts | At Venturz, we understand the importance of being able to track when your emails have been read. That's why we offer read receipts as a standard feature in our email communication tools. | NA |
Chat History Logging | Our Chat History Logging features comprehensive search and chat log filtering for easy reference. | It can be slow or difficult to navigate, especially when dealing with a large volume of chats. |
Reporting and analytics | Get detailed insights with our Reporting and analytics features that include funnel visualization options. | Reporting tools can be limited or difficult to use, especially when trying to create custom reports or analyze data from multiple channels. |
Canned responses | Create personalized responses with ease using our customizable Canned responses, which can be shared across your team. | Canned response system can be clunky or difficult to use |
Ticketing and task management | Venturz Ticketing and task management is highly customizable and can be tailored to fit your unique business needs. | Difficult to assign tasks or track progress across multiple tickets. |
Visitor tracking | Track visitors in real-time with our Visitor tracking features that give you a better understanding of customer behavior. | The visitor tracking system can be slow or unreliable |
Multi-channel support | Venturz offers multi-channel support with channel-specific settings for a seamless customer experience. | Can be inconsistent or difficult to manage |
Campaigns | Venturz takes campaign management to the next level with advanced options for segmentation, targeting, and automation. With our platform, you can easily create targeted campaigns, automate your marketing efforts, and optimize your strategies for greater success. | No built-in campaign management features |
One time | We offer the option to create one-time campaigns as well as recurring campaigns. | NA |
Drip automation | Venturz offers a high level of customization and branching for drip automation campaigns. | NA |
Multi media content | We offer a wide range of content management options for multimedia content. | NA |
Custom segments | Venturz allows users to create custom segments with advanced customization options. | NA |
Entry/Exit paths | Venturz provides advanced path tracking features to track the entry and exit paths of leads. | NA |
Customizable Templates | Venturz offers a large library of customizable templates with versioning options. | NA |
Email Tracking & Engagement Notifications | We provide comprehensive email tracking options with engagement notifications for unsubscribes. | NA |
A/B Testing | Venturz offers extensive test options with customizable test duration. | NA |
2 Way Messaging | Venturz provides advanced two-way messaging options with automatic message forwarding. | NA |
API | Venturz offers robust API key management for seamless integration with third-party tools. | NA |
Auto-Responders | We offer automatic responder triggers with extensive customization options. | NA |
CAN SPAM Compliance | Venturz offers comprehensive compliance reporting and settings for CAN-SPAM regulations. | NA |
Activity Dashboard | Fully customizable dashboard with custom widgets for real-time data analysis. | NA |
Customizable CTAs | Venturz offers CTA grouping and advanced customization options for maximum flexibility. | NA |
Message Personalization | Offers extensive personalization options with dynamic content. | NA |
ROI Tracking | Venturz provides advanced tracking options for comprehensive ROI tracking. | NA |
Provides limited tracking options | Custom report scheduling and real-time data for customized analytics. | NA |
Scheduled Messaging | Venturz offers extensive scheduling options with recurring schedules for maximum efficiency. | NA |
Spam Blocker | Advanced spam quarantine and blocking options to ensure optimal deliverability. | NA |
Template Management | Venturz provides extensive template categorization options for efficient management. | NA |
Analytics | Venturz Analytics provides robust flexibility in custom reporting and dashboard creation, with extensive support for mobile app reporting. | Limited customization options for analytics reports and dashboards |
Sessions - Digital Analytics | Our Sessions - Digital Analytics feature allows for comprehensive tracking and analysis of user sessions. | No ability to track user engagement within individual sessions |
Standard Event Tracking | Numerous event tracking options, and our Engagement feature provides extensive tracking of user engagement | No ability to track user engagement within individual sessions |
Engagement | Advanced tracking and analysis of conversions, and our Retention feature offers in-depth analysis of user retention. | No ability to track user behavior beyond basic clicks and pageviews |
Entry and Exit Tracking | Comprehensive funnel analysis capabilities, and our Mobile Reporting feature offers extensive reporting options for mobile devices. Venturz Analytics also offers complete customization options for creating reports and dashboards. | Lacks ability to track user behavior within individual sessions |
Conversions | Advanced options for site search reporting, and our Load Time Monitoring feature includes a dedicated report for website performance monitoring. |   |
Retention | Our platform provides robust retention analysis capabilities to help you keep users engaged with your website. | can not segment users by retention rate or behavior |
Return | Venturz offers advanced tools to track and analyze return visitors to your website. |   |
Funnels | Our platform provides in-depth funnel analysis capabilities to help you optimize your website's user flow. | cant visualize and analyze funnel drop-off points |
Mobile Reporting | Venturz provides extensive mobile reporting features to help you understand your mobile users. | Lacks the ability to segment users by mobile device type or operating system |
Custom Reports and Dashboards | We offer a wide range of customization options for reports and dashboards, so you can get the insights you need to make informed decisions. | Cant create fully customizable reports or dashboards |
Site Search Reporting | Site search reporting is a breeze with Venturz, and you can monitor website performance with our dedicated load time monitoring tools. | Lacks ability to segment users by search behavior or query terms |
Load Time Monitoring | Venturz provides dedicated reports for website performance monitoring, so you can ensure your website is fast and reliable. | NA |
Campaign Tracking | Our platform offers extensive options for tracking campaign performance, so you can optimize your advertising campaigns for maximum ROI. | Can't track revenue or sales performance over time |
E-Commerce Tracking | With Venturz, you can easily track e-commerce data and gain insights into how users interact with your online store. |   |
API / Integrations | You can easily integrate Venturz with a wide range of third-party tools using our robust API integrations. Our platform also offers powerful QA testing tools to help you ensure your website is running smoothly. | Cant create custom integrations with other tools or platforms |
QA Testing | Our platform provides dedicated tools for website QA testing, so you can ensure your website is functioning properly. |   |
User, Role, and Access Management | With our user, role, and access management features, you have full control over who can access your website and what they can do. | No ability to restrict access to specific analytics reports or data |
Demographics | We provide detailed demographic data to help you understand your audience and tailor your website to their needs. | Lacks ability to segment users by demographic information |
User Segmentation | Our platform offers advanced features for user segmentation, so you can target specific user groups with customized experiences. | No ability to segment users by multiple criteria or behavior |
Geolocation | Our geolocation analysis capabilities help you track user behavior by location and optimize your website accordingly. Choose Venturz for a comprehensive and powerful analytics platform. | Can't segment users by location-based behavior or preferences |
Affiliate | Venturz offers a comprehensive affiliate management solution with advanced features such as auto-tracking of referrals and affiliate performance, auto-generated affiliate referral links and coupons, and auto-tier commissions. We also provide robust fraud protection features to safeguard your business. | NA |
Automatic tracking of referrals and affiliate performance | Venturz offers robust and flexible automatic tracking of referrals and affiliate performance, giving you a wide range of options to choose from. | NA |
Auto-generated affiliate referral links and coupons | Easy-to-use system that automatically generates affiliate referral links and coupons, making it simple for you to track and incentivize your affiliates. | NA |
Auto-tier commissions & MLM features | Advanced auto-tier commissions and MLM features that make it easy to set up and manage complex commission structures. | NA |
Fraud protection
| Top-of-the-line fraud protection features to keep your affiliate program secure and minimize the risk of fraudulent activity. | NA |
In-app chat & bulk emails | Offers in-app chat and bulk email options, making it easy for you to communicate with your affiliates and keep them engaged. | NA |
S2S Events Tracking | Venturz provides advanced S2S events tracking capabilities, allowing you to track conversions and other important metrics with ease. | NA |
SubID/Advertiser Variables | Offers a wide range of SubID/advertiser variable options, giving you the flexibility you need to track and analyze your affiliate program performance. | NA |
Tracking Audit Log | Venturz provides detailed tracking audit logs, giving you a clear picture of what's happening in your affiliate program at all times. | NA |
Pixel and Postback Management | Advanced pixel and postback management capabilities, making it easy for you to track and optimize your affiliate program performance. | NA |
Payment Methods Management | Venturz offers robust payment method management options, making it easy for you to pay your affiliates and manage your program finances. | NA |
Affiliate Access Management | Advanced affiliate access management features, giving you full control over who has access to your program and what they can do. | NA |
Affiliates Newsletters | Venturz offers an easy-to-use system for creating and sending affiliate newsletters, keeping your affiliates informed and engaged. | NA |
Custom Cookie Time | Provides advanced custom cookie time options, allowing you to set custom cookie durations for specific affiliates and campaigns. | NA |
Custom Commission Events | Venturz offers a wide range of custom commission event options, giving you the flexibility you need to set up and manage complex commission structures. | NA |
Manual Commission Adjustments | Provides advanced manual commission adjustment options, giving you full control over your commission payouts and allowing you to make adjustments as needed. | NA |
Location Targeting | Venturz offers advanced location targeting features, allowing you to target specific geographic regions with your affiliate program and optimize your performance. | NA |
Fundraising/Capital | Our platform offers extensive fundraising integrations, providing you with the flexibility to manage your fundraising campaigns with ease. | NA |
Investor CRM | With Venturz, you can fully customize your investor CRM to suit your business needs, with a wide range of options available for fields and data points. | NA |
Investor Database | Our investor database offers advanced search and filtering capabilities, giving you the ability to segment and target investors effectively. | NA |
Investor Updates | Using our platform, you can schedule automatic updates for your investors, ensuring they are always up-to-date on your progress. | NA |
Pitch Deck Hosting | Venturz offers extensive customization options for branding and design in our pitch deck hosting feature, allowing you to create a professional and engaging presentation. | NA |
Data Room | Our data room feature provides extensive customization options for branding and design, ensuring a seamless and professional experience for your investors. | NA |
Startup Docs | Venturz offers extensive document storage and sharing capabilities, allowing you to manage and share your startup documents with ease. | NA |
Order Book Management System | This feature allows you to manage and track all of your orders in one place, providing you with greater visibility and control over your fundraising efforts. | NA |
Cash Settlement | We understand the importance of managing your cash settlements effectively. That's why we are pleased to offer a cash settlement feature on our platform, allowing you to manage your transactions with ease. | NA |
Security Issuance | Our platform now offers security issuance capabilities, providing you with a streamlined process for issuing and managing your securities. | NA |
Payments/Finance | At Venturz, we provide seamless payment gateway integrations with all major providers to ensure that our customers never miss out on a sale. Unlike our competitors, our credit card processing is smooth and reliable, ensuring that your transactions are processed without any issues. We also offer a mobile payment solution for our customers who are always on-the-go. | The features are limited and may not be as robust as dedicated payment and accounting software. |
Credit Card Processing | At Venturz, we take data privacy very seriously, and that's why we offer top-notch encryption for all our transactions to ensure that your sensitive information is always secure. | does not offer built-in credit card processing. |
Mobile Payments | Venturz offers a seamless mobile payment solution, allowing customers to conveniently make payments through their mobile devices. | NA |
Encryption | At Venturz, we understand the importance of data security and encryption. That's why we prioritize the protection of our customers' data through robust encryption measures. | Uses AES-256-bit, which is considered strong but may not be sufficient for highly sensitive data. |
Digital Wallet Integration | We understand that digital wallets are becoming increasingly popular, which is why we offer seamless integration with all major digital wallets to provide our customers with the flexibility they need to make payments. | Does not offer built-in integration with popular digital wallets such as PayPal or Apple Pay. |
E-commerce Integration | Our e-commerce integrations are second to none, allowing our customers to seamlessly connect their online stores to our platform and enjoy hassle-free transactions. | Does not have built-in e-commerce integration. |
POS Integration | Our POS integration is not only available but also fully functional, providing our customers with an easy way to manage transactions both online and in-store. | No built-in POS integration. |
Multi-Currency | We understand that the world is a global village, which is why we provide support for multiple currencies, allowing our customers to make and receive payments from all over the world. | Uses a fixed exchange rate that does not accurately reflect the current market rate. |
Online payment portal | At Venturz, we provide our customers with a comprehensive online payment portal that allows them to manage their transactions with ease. | Offers a basic online payment portal that allows customers to pay invoices or make one-time payments. |
Accounting integration | We offer seamless integration with all major accounting software, ensuring that our customers can manage their finances with ease. | Only supports one-way data sync, |
Invoicing Tool | Our robust invoicing tool is designed to make it easy for our customers to generate and send invoices to their clients, ensuring that they get paid on time. | Does not offer customizable invoice templates or the ability to track overdue payments. |
Subscription Management | At Venturz, we understand that managing subscriptions can be a hassle, which is why we offer our customers robust customization options to manage their subscriptions with ease. | Does not offer the ability to customize subscription plans or offer advanced subscription analytics. |
Dispute handling | We provide our customers with a dedicated helpdesk to handle any disputes that may arise, ensuring that their transactions are always smooth and hassle-free. | Lacks the ability to track and resolve chargebacks or disputed transactions in real-time. |
Let's face it: marketing automation can be expensive. But with Venturz, you get all the bells and whistles at a fraction of the cost of Freshdesk. Sure, Freshdesk has a reputation for being a powerful platform, but why pay more than you need to? With Venturz, you get everything you need to create effective marketing campaigns
We get it: not everyone is a tech whiz. That's why we've made Venturz as user-friendly as possible. Our intuitive interface makes creating campaigns, analyzing data, creating website pages, and managing your contacts easy. Freshdesk on the other hand, can be overwhelming for newcomers.
Marketing is all about standing out from the crowd. That's why we've made sure that Venturz is highly customizable. You can tailor everything to your brand's unique style from email templates to landing pages. However, Freshdesk has more rigid templates that can make it difficult to create a truly distinctive campaign.
When you're running a marketing campaign, you can't afford to waste time waiting for customer support. That's why we take pride in offering top-notch customer service that's available whenever you need it. Whether you prefer to chat online or talk on the phone, our support team is ready and waiting to help you get the most out of Venturz.
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